Transportation Operations Manager
3 hours ago
We are seeking an experienced Transportation/Fleet Supervisor to oversee the efficient operation of our transportation program, ensuring safe and reliable service for students, faculty, and staff at Saint Louis University.
About the Role- Lead the workflow of the transportation team to maximize efficiency, manage shuttle routes, and maintain adequate driver coverage.
- Schedule, coach, and resolve issues with transportation employees, ensuring they meet safety and quality standards while following university policies and procedures.
- Coordinate and schedule university and enterprise rental vans for use, prepare trip packets, verify drivers, respond to issues and accidents, and inspect vehicles.
- Maintain records of university-owned vans, coordinate emergency repairs, assist in developing transportation policies, and respond to after-hours calls related to transportation questions, concerns, or incidents.
- Verify accuracy of transportation rental/shuttle invoices and submit them for payment, performing necessary documentation for reimbursement by departments to ensure all rentals are reimbursed.
- Manage the daily operations of the Saint Louis University shuttle service, acting as a liaison with 3rd-party vendors to coordinate routes and hours, and resolve any related issues, complaints, or accidents.
- Develop and implement strategies to improve transportation services, enhance customer satisfaction, and increase efficiency.
- Collaborate with various stakeholders to ensure seamless communication and coordination, promoting a culture of safety, teamwork, and excellence.
- Monitor and analyze performance metrics, identifying areas for improvement and implementing corrective actions to optimize transportation operations.
- Perform other duties as assigned to support the success of the transportation program.
- Bachelor's degree; supplemented with two (2) years of related work experience. Must possess a valid class E Missouri driver's license or state equivalent. Requires passing drug screening upon hire and throughout employment.
- Strong leadership skills, ability to multitask, self-start, and provide exceptional customer service.
- Excellent verbal and written communication skills, interpersonal/human relations skills, and ability to respond to questions in a tactful and professional manner.
$55,000 - $65,000 per year, depending on experience and qualifications.
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