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Customer Service Representative

3 weeks ago


Newcastle, New South Wales, Australia beBeeCustomerService Full time $35

About this Role

Job Summary

This is a thrilling opportunity to work in a contact centre environment, delivering exceptional customer service and ensuring timely resolution of enquiries.

  • The ideal candidate will possess strong communication skills, ability to work on a rotating roster, and proficiency in Microsoft Office suite.
  • A team player with excellent problem-solving skills and ability to maintain accurate data records in a customer management system.
  • We are looking for someone who can communicate effectively, identify, refer and assign non-standard enquiries to a Centre of Expertise for action and resolution.

Key Responsibilities:

  • Provide high-quality customer service through strong customer engagement in a fast-paced contact centre environment.
  • Handle customer enquiries promptly and courteously, maintaining confidentiality and discretion.
  • Maintain current knowledge of policy, legislation and related business processes to efficiently respond to customer needs.
Requirements
  • Ability to work on a rotating roster, Monday to Friday between 8:00am to 6:00pm.
  • High quality customer service experience.
  • Previous experience in a call centre or customer service role.
  • Ability to communicate effectively and solve problems.
  • Proficient in Microsoft Office suite, particularly Outlook and Teams.
Benefits

We offer an inclusive and diverse workforce, fun office environments, flexible work options and opportunities for professional growth and development.