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Deputy IT Operations Expert

2 weeks ago

Sydney, New South Wales, Australia Deputy Full time

Our goal at Deputy is to improve the world of work, one shift at a time, for 80% of the world's workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers.

We are seeking a highly skilled Deputy IT Operations Expert to join our Corporate Engineering team. As a Deputy IT Operations Expert, you will be responsible for the support of our employees and the day-to-day operations of our corporate infrastructure at Deputy.

The Team

The Corporate Engineering team delivers technology, strategy, and solutions to the business, and our core mission is to enable and empower Deputies with best-in-class technology.

The Role
  • You will be the primary point of contact for technical issues and provide in-person/walk-up support for employees in our office, and for Deputies working remotely.
  • You should have experience with SaaS applications, including Google Workspace, Slack, Meet, etc., and Identity and Automation platforms, such as Okta and Okta Workflows.
  • You will also work with our Security team to deliver secure working processes and provide audit data and maintain our compliance certifications (ISO 27001, SOC 2 Type II).
Responsibilities
  • Be responsible for the day-to-day operations of our corporate infrastructure at Deputy.
  • Fix meeting room technical issues and wrangle any printer or display issues facing our onsite team.
  • You will also run Deputy Team IT onboarding sessions and manage offboarding processes.
Skills & Experience
  • 2+ years of experience in a regional or global role in/with international offices.
  • Experience providing remote support to people in multiple countries, across time zones, and you're familiar with shipping and receiving hardware.
  • Great communication skills. You can help people who might be frustrated or time poor without losing your cool.