Leading Retail Operations Manager

12 hours ago


Claremont, Australia Kookai Full time

We are looking for a leader who excels at customer service, drives results, and fosters growth within the team.

As a key member of KOOKAI, you will play a pivotal role in delivering exceptional customer experiences alongside a collaborative and friendly team. We seek a leader who is ambitious and passionate about succession planning, with a focus on developing and empowering others to reach their full potential. This rewarding career opportunity offers a full-time position working 38 hours per week.

We offer tailored training to further develop your capabilities and skillset, providing opportunities for progression within our company. Many of our previous Store Managers have successfully transitioned to roles in our Head Office, where they continue to drive internal succession planning as a key focus.

Key Responsibilities:

  • Lead a high-performing team to deliver exceptional customer experiences
  • Drive sales through effective visual merchandising and styling
  • Manage store operations, including administration, stock control, and loss prevention
  • Develop and implement strategies to improve customer engagement and loyalty
  • Mentor and coach team members to enhance their skills and performance

What we're looking for:

  • A proven track record in retail management, with experience in leading teams and driving results
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
  • A passion for fashion and a keen eye for detail, with the ability to create visually appealing store displays
  • Strong leadership and organisational skills, with the ability to manage multiple priorities and deadlines

What we offer:

  • A competitive salary of $80,000 - $100,000 per annum
  • A comprehensive benefits package, including 50% employee discount and generous quarterly clothing vouchers
  • Ongoing training and development opportunities, including leadership development and retail conferences
  • Head office career and work experience opportunities
  • Mentoring programs and regular check-ins with senior leaders
  • Birthday leave and ongoing incentives and referral rewards


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