Careers in Elderly Support

4 weeks ago

Traralgon, Victoria, Australia Bupa Full time

About Bupa Traralgon

Bupa Traralgon is an esteemed aged care home located in the East Latrobe Valley, north east of Traralgon. Our primary goal revolves around catering to the health, lifestyle, and well-being of our residents.

To gain a deeper understanding of our magnificent care home, visit: Bupa Traralgon | Traralgon Aged Care

The Benefits

  • Free select health insurance products for you and your immediate family up to $5,500*
  • VIVA - our employee wellbeing program - live healthier and happier – see more about why we work at Bupa; We've got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
  • Career development: You'll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
  • Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence.
  • Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support.
  • Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it.

About the Role

You will serve as the Office Administrator – known as a Customer Service Consultant (CSC) in Bupa. Alongside one other CSC and our General Manager, you will be responsible for various administrative tasks to facilitate the smooth operation of the care home.

Key Responsibilities

  • Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by being the key lead in handling enquiries and coordinating admissions.
  • Employee Service - Support and oversee the Care home employee experience, through: Administering rosters, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters.
  • Concierge / Reception / Admin - Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.

Required Skills and Qualifications

  • A calm demeanor is essential, allowing you to handle complex situations with patience and poise.
  • Diplomacy and effective communication skills are crucial, enabling you to engage with worried families or confused residents while providing reassurance and following up.
  • Proficiency across the MS Office Suite is necessary.
  • Previous experience gained in a similar admin/customer service role is preferred.
  • Developed organisational and time management skills – prioritisation and self-direction are vital in this position.

Career Opportunities

We share a common purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We pride ourselves in delivering high-quality care with a personal touch. Bupa champions an agile culture, adapting to meet the needs of our team members. Our focus extends beyond our residents to supporting your wellbeing and career growth. We aim to equip you with the tools needed to achieve a fulfilling career.

Your Next Steps

Please click the 'Apply' button to begin our online application process. As part of your application, you will be required to undergo pre-employment checks.

For more information about working at Bupa, please visit our website: https://careers.bupa.com.au

Bupa values creating and sustaining a safe and inclusive workplace where our team members feel a sense of belonging regardless of gender identity, ethnicity, disability, sexual orientation, religion, or life stage. We strive to provide equal opportunities and foster a workplace free of discrimination, bullying, and harassment. If you require any adjustments during the recruitment process, kindly inform us at the time of your application.

*Eligibility criteria and conditions apply.

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