South Australian After Sales Leadership Opportunity

6 days ago

Adelaide, South Australia beBeeCustomer Full time $100,000 - $120,000
Regional After Sales Manager Role

This position is responsible for overseeing the after-sales department in South Australia, serving as a liaison between the aftersales team and national management.

Main Responsibilities
  1. Manage service-related activities, including warranty, spare parts, repairs, and sales nationally.
  2. Develop strategies to generate sales opportunities, customer satisfaction, and product reliability through spare parts, services, and warranty work.
  3. Report weekly and monthly to senior management on KPIs, financial targets, and action plans.
  4. Communicate with customers and Volgren regarding warranty faults and product improvements.
  5. Run internal and external meetings, committees, and seminars to drive product improvement and customer satisfaction.
  6. Manage warranty faults by identifying root causes and communicating internally.
  7. Support the sales department with customer requirements, retail, and warranty-related matters.
  8. Motivate, coach, and lead the after-sales team to meet performance objectives, sales targets, and customer satisfaction.
Key Competencies
  • Solution-based selling skills and ability to coach others.
  • Ability to create and implement strategies, reports, and long-term relationships.
  • Prioritization and time management skills are essential for success.
  • A strategic, proactive, and customer-focused mindset.
  • Analytical thinking, hands-on problem-solving, and customer-service orientation.
  • Ability to travel domestically and occasionally internationally.
Requirements
  • Three years' prior leadership experience in a service-focused industry; automotive expertise preferred.
  • Diploma, degree, or equivalent professional experience is an asset.
  • Understanding of parts, service, and repairs operations.
  • Strong customer-focused experience.
  • Experience within a service team.
  • Excellent communication skills.
  • Familiarity with CRM systems and Microsoft Office products is advantageous.
Additional Requirements
  • This role requires a pre-employment medical assessment, including a drug and alcohol test, musculoskeletal evaluation, and hearing test.
  • Applicants must have the right to work and live in Australia.
Diversity and Inclusion

We value diversity and inclusion and are committed to attracting and developing a diverse workforce that reflects the community we serve.

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