Claims Processor
2 days ago
Job Title: Claims Officer
The role of the Claims Officer is pivotal to the team's success, proactively supporting our claims philosophy and strategy.
- Efficient management of the claims process, resulting in accurate completion and validation of claims.
- Interpreting policy coverage and determining if coverage applies to claims submitted, escalating issues as needed.
- Establishing and maintaining good client relationships with insured, brokers, investigators, solicitors and the general public.
- Ensuring compliance with relevant statutory guidelines and standards.
- Initiation and completion of recoveries from third parties.
- Self-audit of claims files to ensure positive internal audits.
- Response to enquiries in an accurate, timely, professional and courteous manner within privacy guidelines.
To be successful in this role, you will have:
- 12+ months of multi-jurisdictional public liability and construction (specifically material damage/section 1&A) claims experience.
- 2+ years of multi-jurisdictional first party property claims experience.
- Solid technical understanding and ability to manage a diversified portfolio of bodily injury, property damage (including construction, material damage/section 1&A) and product liability claims.
- Proven ability to self-assess public liability and construction claims when required, ranging from first notification of loss to end-to-end resolution.
- Understanding of underwriting procedures for a diversified portfolio and a proven ability to understand and interpret relevant policy wordings.
- Ability to engage, instruct and work with relevant providers including loss adjusters, lawyers, and consultants.
- Ability to build and maintain strong client/customer relationships.
- Good problem-solving skills and ability to interpret technical/investigation reports to make sound business decisions.
- Ability to participate in alternative dispute resolution, including mediations and arbitrations.
- Ability to participate in and actively manage the process of litigated multi-jurisdictional public liability and construction (specifically material damage/section 1&A) claims.
- Legal qualifications will be advantageous but not a mandatory requirement.
We are an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. Our people will be at the centre of our success.
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