Delivering Exceptional Customer Experiences

2 weeks ago

Nowra, New South Wales, Australia beBeeResponsiveness Full time $54,000 - $63,000
Customer Service Officer Trainee

At our organization, we have been a leading provider of community services since 1991. Our services cater to individuals across all ages.

This full-time traineeship will be based at Nowra and is designed to support a Trainee Customer Service Officer (CSO) complete a 12-month program.

The Role:

The CSO plays a crucial role in delivering exceptional frontline experiences for current and new customers. They provide friendly and efficient support to the internal team with a focus on operational support and service.

Key Responsibilities:

  • Create exceptional customer experiences over the phone and in person
  • Provide efficient support to the internal team
  • Manage multiple queries in a fast-paced environment
  • Maintain privacy and confidentiality
  • Build a positive workplace culture reflecting our vision, mission, and values

Requirements:

  • Energetic and enthusiastic approach
  • Highly organized with strong time management skills
  • Empathetic and understanding attitude
  • Ability to problem-solve and implement continuous improvement ideas
  • Commitment to undertake formal training in a Certificate III in Business

Benefits:

  • Salary packaging options to reduce tax liability
  • Discounts to local leisure facilities
  • Access to an Employee Assistance Program

Due to the inherent requirements of the role, you will need to hold a current driver's license, undergo a NSW Working with Children Check, National Criminal History Record Check, and pre-employment functional assessment review.

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