Care Services Team Lead

2 weeks ago

Nowra, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000
About Our Role

We are seeking a seasoned Senior Team Leader to spearhead our Service Coordinator team.

As a Senior Team Leader, you will be responsible for managing and leading a high-performing team of Service Coordinators. Your primary objective will be to provide effective leadership and development support to the Service Centre Manager - Home Health, Illawarra South Region.

The ideal candidate will have previous experience in managing service areas or programs within health care, aged care, or community service organizations. Strong people leadership skills, with a proven track record of developing and maintaining high-level team performance, are essential for this position.

You will also lead and manage the following:

  • Manage and lead a team of Service Coordinators, including operational management and support
  • Assist the Service Centre Manager with overall leadership support for the function as required
  • Managing complex client escalations and complaints to a high level of resolution
  • Delivery of Induction and ongoing training and support to new Service Coordinators
  • Working closely with the Talent Acquisition Specialist - Southern region, to run effective interviews and assessment for new Service Coordinator and other specialist roles

To succeed in this role, you will need to demonstrate the ability to manage remote direct reports and a dispersed workforce. Experience with managing high-volume customer caseloads, including complex client care needs, service allocation, compliance, and case management is highly regarded.

This exciting opportunity will enable you to leverage your expertise and drive excellent outcomes for our customers and teams. If you are a strategic thinker with exceptional leadership skills and a passion for delivering high-quality results, we encourage you to apply.

What We Offer

We offer a competitive remuneration package, flexible work options, and a supported learning and development program to assist your career pathway. You will also have access to shared branch vehicles for client visits and business, as well as yearly paid Community and Wellbeing Leave days.

Our Values

We value lifelong learning, supporting wellbeing, taking care of our people, and making a bigger difference together. If you share these values and are committed to delivering exceptional results, we would love to hear from you.

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