Whitsundays Resort Reservation Specialist

3 days ago

Proserpine, Australia beBeeCustomer Full time $70,000 - $83,000
Reservations Consultant Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Reservations Consultant. This permanent full-time position is based at the stunning Port of Airlie, where you will play a vital role in delivering exceptional service to our valued customers.

Job Responsibilities:
  • Stay up-to-date with all things related to our products, timetables, and promotions.
  • Accurately manage bookings from various sources using Custom Linc.
  • Process payment bookings and ensure end-of-day cash-ups are correct.
  • Check and finalize QA bookings while applying promotions.
  • Coordinate bookings with third-party providers with precision.
  • Keep up-to-date with our Reservations Policies and Procedures.
  • Collect and provide catering information.
  • Provide great service in the Retail Store and upsell our fabulous merchandise.
  • Prepare necessary paperwork and manifests for the next day's operations.
  • Respond to guest feedback in a friendly manner, following our Policies & Procedures.
Key Skills and Qualifications:
  • Exceptional Customer Service Skills.
  • Confident with technology and communication devices.
  • Excellent written and verbal communication skills.
  • Multitasking and problem-solving skills.
  • Team player with high energy and a positive attitude.
  • Strong attention to detail.
Requirements:
  • Minimum 1 year's Customer Service/Sales experience.
  • Certificate II in Tourism or Business Admin (desirable).
  • Driver's License (desirable).
  • Familiarity with CustomLinc or similar reservation platform (desirable).
  • Ability to work flexible hours including weekends, evenings, and public holidays between 6:30 am to 7:15 pm.
Benefits:
  • Generous discounts on Journey Beyond travel and experiences.
  • An attractive salary and positive work environment.
  • Study Assistance Policy.
  • A career with opportunities for progression, transfers, and secondments.
  • Employee Referral Policy.
  • Parental Leave program.
  • Purchased Leave policy.
  • Private Health discounts.
  • Employee Assistance Program.
  • Discounts on Journey Beyond merchandise.
  • Discounts at the Cruise Café & Bar.
  • Free public transport.
  • Salary sacrifice remote area benefits.

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