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ServiceNow Automation Specialist

2 months ago

Brisbane, Queensland, Australia FCM Travel Full time

About the Role

We are seeking a highly skilled ServiceNow Automation Specialist to join our team at Flight Centre Travel Group. As a key member of our IT team, you will be responsible for designing, implementing, and maintaining our ServiceNow platform.

Key Responsibilities

  • Develop and implement technical solutions in ServiceNow, leveraging your expertise in ITIL practices and automation tools.
  • Collaborate with business analysts and project managers to deliver high-quality solutions that meet business needs.
  • Provide technical guidance and support to other team members, ensuring seamless integration with our ServiceNow platform.
  • Design and develop custom Service Portal widgets, Client Scripts, Business Rules, and UI Policies to enhance our platform's functionality.
  • Ensure the proper operation and configuration of our ServiceNow platform through testing and validation.
  • Develop and implement data integrations via API calls to various technologies within our platform environment.
  • Administer the application, including installation, upgrading, configuration, operation, and maintenance.
  • Stay up-to-date with the latest ServiceNow features and best practices, applying this knowledge to advance the maturity of our environment.

Requirements

  • ServiceNow Certification System Administrator and Application Developer.
  • Working knowledge of ServiceNow components, including Change Management, Service Catalog, Service Portal, Problem Management, Incident Management, CMDB, Knowledge Management, etc.
  • Knowledge of HTTP, REST, and API design best practices, as well as event-driven architectures and asynchronous programming concepts.
  • Experience with modern web design (CSS, HTML, etc.), JavaScript, and Angular.
  • Ability to provide ServiceNow customization and configuration, including scripting, workflow administration, report setup, module configuration, data imports, and third-party software integration.
  • Experience defining problems, collecting data, establishing facts, and drawing valid conclusions.
  • Experience working in an Agile or Scrum software development environment.

Preferred Qualifications

  • CMDB/IRM/CSM Implementation Experience.
  • Integration and API Experience.
  • ITIL certification (at least ITIL V3 foundation).
  • Demonstrated understanding of ITIL practices, particularly Incident Management, Problem Management, and Change Management.
  • Experience with automation tools, such as Blue Prism, UI Automation, UiPath, Power Platform.
  • Proficiency in programming languages, such as C, C++, Java, Python, or.NET.
  • Basic knowledge of Machine Learning (ML) and Artificial Intelligence (AI).

What We Offer

  • Tick destinations off your bucket list with our discounts on travel and accommodation.
  • Employee Share Scheme through Equate Plus.
  • Access to in-house financial and health services, internal gym, and End-of-Trip Facility.
  • Ongoing training and professional development.
  • Hybrid working model.
  • Closing the Gender Gap in Super Balances FCTG paid super contributions during parental leave & top-up payments when Flightie parents return to work for the first 2 years.
  • Preference for internal progression through Brightness of Future.
  • Global career opportunities in a network of brands and businesses at your fingertips.
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs.
  • Opportunity to attend global awards events, including Global Gathering (Las Vegas, Bali, and Lisbon).
  • Variety of social events to promote networking, the celebration of wins, and sometimes just for fun.

We Value You

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

About Us

Since our beginning, our vision has always been to open up the world for those who want to see. As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - + countries and counting. Together, we are a family (we call ourselves Flighties). We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism

#LI-KC1#LI-Hybrid