Luxury Brand Manager

7 days ago


Perth, Western Australia Longines Watch Co. Full time

We are seeking a highly skilled Luxury Brand Manager to oversee the day-to-day operations of our new boutique in Perth.

This role involves full responsibility for all personnel matters, sales, managing store inventory and expenses, and overseeing the customer service department.

You will represent the Longines brand in the market and should maintain the highest level of professionalism, customer service, and sales excellence.

Key Responsibilities
  1. Continually review operational reports and records to ensure company policies and procedures are being upheld.
  2. Ensure set up and set down processes are implemented and run smoothly.
  3. Define responsibilities of sales team making sure all tasks are being completed to the expected standard.
  4. Help solve problems that affect the store's service, efficiency, and productivity.
  5. Ensure the store has adequate security and always complies with safety codes.
Sales and Service Excellence
  1. Conduct orientation and regular training. Coach and develop the team.
  2. Scheduling of the workforce throughout the store.
  3. Make sure the highest standards of customer service are upheld and maintained.
  4. Deal with elevated clients and supporting team where necessary.
People Management
  1. Motivate staff to optimise performance.
  2. Set objectives for staff performance reviews.
  3. Assess training needs and identify needs within the business.
  4. Conduct formal performance appraisals and provide ongoing feedback on performance of Assistant Boutique Manager and SGA department heads.

Requirements:

  • Extensive retail experience (luxury sector preferred).
  • Highly developed and proven customer service skills.
  • Proven staff management experience.
  • Computer literacy skills: Word, Excel.
  • Excellent organisational skills.
  • Team player.
  • Energy, drive, and enthusiasm.
  • Passion and enthusiasm for the Longines brand.


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