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Service Excellence Professional

2 weeks ago

Geelong, Victoria, Australia beBeeGuest Full time $25 - $38

Unlock a rewarding career in guest services and join our team of hospitality professionals who deliver exceptional experiences to guests from around the world.

We are currently seeking a skilled Guest Services Agent to provide warm and welcoming service to our valued customers. As part of our dynamic team, you will be responsible for ensuring smooth check-ins and check-outs, providing insider knowledge on local attractions and eateries, and making every guest feel at home.

To succeed in this role, you will need to possess excellent communication skills, be proactive in addressing guest needs, and demonstrate a genuine passion for delivering outstanding customer service. If you have a background in hospitality or a customer-facing environment and are looking for a new challenge, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide a warm and friendly reception to guests upon arrival, ensuring a seamless and efficient check-in process while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  • Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.

Required Skills and Qualifications:

  • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
  • Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Benefits:

  • Competitive Compensation: A highly competitive, negotiable remuneration package tailored to your experience and expertise.
  • Career Development: Comprehensive professional induction and ongoing training to fuel your career progression, plus potential financial support for education aligned with Minor Hotels' business needs (eligibility applies).
  • Exclusive Discounts: 50% off accommodation at all Minor Hotels brands across Australasia, with a 20% discount for friends and family, discounts on international accommodation, food and beverage outlets worldwide, savings and cashback at over 400 popular retailers in Australia and New Zealand, discounts on entertainment and experiences, discounted furniture purchases to enhance your personal space, and NIB insurance discounts for added financial security.
  • Leave Benefits: Generous paid leave, including parental leave and birthday leave.
  • Wellbeing and Support: Access to Uprise Employee Assistance Program (EAP) and tailored wellness programs, exclusive benefits at Elysia Wellness Retreat, including accommodation, dining, wellness activities, spa treatments, and one-on-one wellness consultations.

Others:

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

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