Account Manager

1 week ago


Cremorne, Australia Caleb and Brown Pty Ltd Full time

About Caleb & Brown

We are a leading digital currency exchange providing personal brokerage services to clients worldwide.

Job Role:

As a Cryptocurrency Client Support Specialist, you will play a vital role in supporting our sales team and delivering exceptional service to clients. Your primary responsibilities include facilitating client transactions and guiding them through our operational processes.

Key aspects of the role include:

  • Working with clients to initiate trades and navigate our operational processes.
  • Providing guidance and support on a wide range of cryptocurrency assets.
  • Communicating with clients via email, internal calling, and messaging apps.
  • Collaborating with multiple broker client bases across the globe.

Requirements:

  • Excellent communication and customer service skills.
  • Ability to handle multiple tasks and manage time effectively.
  • Detail-oriented with strong problem-solving skills.
  • Strong work ethic and desire to work in a fast-paced environment.

Benefits:

  • Learn from a team of experienced cryptocurrency and traditional finance experts.
  • Ongoing training and industry development.
  • Regular team events.

About Caleb & Brown:

We offer a unique, premium service, ensuring clients are provided with a 24/7 team surrounding every element of their account. Our team thrives in a fast-paced environment, and we're looking for someone who shares this mindset.

Hours of work will be from 2pm - 10pm, 5-6 days per week, with flexibility to adapt to changing business requirements.


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