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Reliability Engineer
2 months ago
Xero is a leading provider of cloud-based accounting and bookkeeping software for small businesses and their advisors. Our mission is to empower these businesses to grow and thrive by providing them with the tools and resources they need to succeed.
At Roman Health Pharmacy LLC, our purpose is to make a positive impact on the lives of our customers and their communities. We achieve this by supporting our people to do the best work of their lives, so they can help our customers succeed through better tools, information, and connections.
About the Team
Our Site Reliability Engineering (SRE) team is responsible for driving and influencing the development of reliable and scalable systems that support our customers' needs. We are a global team based across multiple locations, and we work closely with cross-functional teams to ensure that our systems are observable, stable, performant, tolerant to failure, and operate as intended in the face of varying conditions.
We strive to maximize the impact of post-incident learning across the organization to improve the reliability and robustness of our systems, while providing enablement and training across observability, reliability engineering, incident management, and service ownership.
About the Roles
We are currently seeking a Reliability Engineer to join our Reliability Tooling and Engineering Health teams in Site Reliability Engineering (SRE). As a member of our team, you will have the opportunity to leverage your technical experience to drive and contribute to team deliverables and broader SRE and company initiatives.
Key Responsibilities
- Contribute to the delivery of projects aligned with team goals, solving ambiguous problems with innovative solutions.
- Design and maintain robust software components, understanding when to refactor or maintain existing systems.
- Make data-driven decisions, balancing various perspectives to achieve well-rounded solutions.
- Advocate for continuous improvement of systems and processes within the team, and across the organization.
- Establish reliable processes for feature rollouts, monitor success metrics, and ensure system health and quality.
- Exposure to on-call duties, including incident management and response, troubleshooting efforts, as well as conducting post-incident reviews and learning from incidents.
Requirements
- Experience using software engineering to solve operational, reliability challenges and deliver technical initiatives.
- Proficiency in one or more object-oriented programming languages (e.g. C#, JavaScript, Java, Python) or experience with infrastructure-as-code (e.g. Terraform, Cloudformation).
- Experience working with cloud providers such as AWS, Azure or GCP, alongside experience with logging and monitoring tooling such as sumo logic and new relic.
- Experience with designing, developing and operating internal developer tooling, in a complex distributed systems environment.
- Strong experience working in a DevOps environment, preferably with exposure to more mature CICD practices and capabilities.
- The ability to work in a cross-functional, collaborative environment and identify technical dependencies to ensure project success.
Why Roman Health Pharmacy LLC?
We offer a range of benefits to support our employees' physical and mental wellbeing, including generous paid leave, dedicated paid leave to care for your physical and mental wellbeing, health insurance, life insurance, and income protection. We also offer wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value.
