Administrative Officer

3 days ago


Brisbane, Queensland, Australia Icon Cancer Centre Australia Full time
About the Role

We are seeking an experienced and skilled Administration Officer to join our team at Icon Cancer Centre Australia. As a key member of our administration team, you will be responsible for providing exceptional customer service to patients, their carers, and other external clients.

Key Responsibilities
  • Welcome patients, collect and enter personal details, and schedule appointments.
  • Answer telephone calls and respond to enquiries in a professional and courteous manner.
  • Enter and process patient billing, including private health and Medicare.
  • Monitor and assess the administration care path of all patients.
  • Maintain and manage patient information, ensuring accuracy and confidentiality.
  • Support Icon's WHS Officers and committees to effectively carry out their responsibilities.
  • Model and promote Icon's vision and values, demonstrating a commitment to delivering exceptional cancer care.
Requirements
  • Experience in a similar medical treatment facility type role, desirable.
  • Experience with Medicare, DVA, and Private Health Insurance.
  • Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
  • Ability to communicate effectively with clarity, both verbally and in writing.
  • Proficiency in using computer systems, including Word and Excel.
  • Delivery of excellent client service, with a focus on internal and external clients.
  • Possessing basic knowledge of medical terminology.
About Icon

Icon Group is Australia's largest dedicated cancer care provider, with a growing reach into New Zealand, Asia, and the UK. We are committed to delivering exceptional cancer care to communities across Australia, and we are seeking like-minded individuals to join our team.

We offer a range of benefits, including career-enhancing training, competitive remuneration, and professional development opportunities. Our team is passionate about delivering exceptional care, and we are committed to creating an inclusive workplace for all employees.


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