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Home Care Services Team Lead

3 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $105,000
Job Title:

Team Leader - Home Care Services

About the Role:

The Team Leader is responsible for leading, supervising and supporting a multidisciplinary team of Support Workers and Clinicians within Home and Community Care.

  • Ensuring effective coordination of services;
  • Continuous performance development;
  • Delivery of person-centred care;

The Team Leader acts as a key contact point for frontline staff, escalations and collaboration with other functions to ensure seamless service delivery.

Key Responsibilities:
  • Supervise and support a multidisciplinary team ensuring performance goals and service standards are met;
  • Coordinate day-to-day service delivery including managing worker absences, client cancellations and roster changes;
  • Collaborate with Workforce Management and Sales teams to support efficient rostering and smooth client onboarding;
  • Conduct 1:1 supervision meetings, facilitate team meetings and oversee training compliance and competency assessments;
  • Provide leadership in WH&S practices ensuring a safe working environment and incident response as required;
  • Work with the Care Excellence Lead to build clinical capability, identify gaps and implement coaching or supervision plans;
  • Monitor and interpret service data and audits to drive service improvements and compliance actions;
  • Act as an escalation point for team and client concerns, resolving conflicts, managing feedback and promoting client-centred care;
Qualifications & Experience:

Essential Qualifications and Skills:

  • Qualifications in Aged Care, Community Services, Nursing or a related health field;
  • Experience in leading teams in a home care or community services environment;
  • Strong understanding of person-centred service delivery, WH&S and rostering practices;
  • Demonstrated ability to coach, support and supervise staff;
  • Excellent communication and conflict resolution skills;
  • Proficiency in using rostering or client management systems;
  • Knowledge of aged care standards, relevant legislation and continuous improvement frameworks;

Desirable Qualifications and Skills:

  • Formal leadership or management training (e.g. Certificate IV or Diploma in Leadership & Management);
  • Experience working in integrated teams across clinical and non-clinical roles;
Benefits:

Working in a supportive and collaborative environment;

Opportunities for career growth and professional development;

Competitive salary and benefits package;

A culture of inclusivity and diversity;

Chance to make a positive impact on people's lives.

Our Organisation:

At [Organisation], we believe that every individual deserves to live a fulfilling life, free from disadvantage and vulnerability.

Our purpose is to inspire people, enliven communities and confront injustice.

We provide care and support for people through all ages and stages of life.