About this role

Our team is seeking an experienced individual to provide in-person support to our members who need help, when they need it.

This is a Responder position that requires decision-making, response, empathy, and a drive to help others.

The ideal candidate will have recent or current experience in Australia within emergency services, military and/or security-related work and a strong network of contacts in the local area.

They will also have a high level of self-awareness, motivation, and self-management, ability to set priorities, act on key issues and make quick decisions while displaying interpersonal sensitivity.

Key responsibilities:

• Provide in-person support to members in coordination with our Support Centre.
• Work a flexible, 24-hour on-call roster.
• Assist the Response Network Manager with stakeholder engagement, training, and operational procedures.
• Conduct emergency and non-emergency support responses as required.

What you'll bring:

• Recent or current experience in emergency services, military and/or security-related work in Australia.
• A strong network of contacts in the local area.
• High levels of self-awareness, motivation, and self-management.
• Ability to set priorities, act on key issues, and make quick decisions.
• Interpersonal sensitivity and a drive to help others.

Why join us?

We're passionate about providing assistance to people in need and making a positive impact in our community.