Application Development Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeApplication Full time $200,000 - $250,000
Job Title: Application Specialist

The ideal candidate will provide application and technical support to customers for various laboratory products in Australia. They will be responsible for developing application-specific protocols, performing troubleshooting, and providing training to customers and the internal sales team.

About the Role:
  • Develop comprehensive application protocols on laboratory equipment by interpreting customer requirements and company procedures.
  • Perform thorough troubleshooting of application protocols and instrumentation to ensure optimal performance.
  • Provide detailed software and hardware training to customers and internal stakeholders.
  • Develop complex automated protocols for laboratory instruments requiring integration with third-party devices.
  • Demonstrate expertise in programming skills and software functions of liquid handling equipment.
  • Participate in Factory and Site Acceptance Testing of new instrumentation.
  • Contribute to the development of a comprehensive knowledge base.
  • Maintain existing customer relationships by providing additional application protocols, training, etc.
  • Understand customer expectations and schedule work accordingly.
  • Document application support work and customer visits within a company database or other required format.
Qualifications:
  • Strong communication and interpersonal skills, both written and spoken.
  • Good planning and customer relationship management skills.
  • Good presentation and public speaking skills.
  • Must have exposure to laboratory systems and process control.
  • Ability to travel nationally and internationally with flexibility in working hours and availability for up to 75% travel.
  • Ability to work independently with minimal supervision.
  • General knowledge of industry-standard digital platforms used in laboratories (Modbus, Foundation Fieldbus, Profibus, etc.).
  • Proficient level of computer skills, including Microsoft Suite and industry-standard tools.

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