Senior Operations Manager – Smart Generation

20 hours ago

Ipswich, Australia beBeeTransformation Full time $98,765 - $123,456
Job Description

You will play a pivotal role in leading sales operations and customer service activities across a diverse customer base. This is a unique opportunity to shape the customer experience, deliver on business plans, and inspire high-performing teams of sales support and customer service executives.

As a confident and collaborative leader, you will thrive on challenge, embrace change, and be passionate about creating outstanding customer outcomes. In this role, you will have the chance to influence strategy, drive operational transformation, and make a tangible impact on our long-term success—all while working in a values-driven environment where your leadership will directly shape the future of our smart generation operations.

Key Responsibilities
  • Experience of smart generation products, managing complex products and transforming them from concept through to delivery;
  • Exceptional understanding of smart generation as a supplier and within the market and trading sector;
  • Demonstrate knowledge around customer renewals, pricing activities, reporting, credit expiry, deemed rates, contract set up;
  • Proven experience in a change environment, implementing and embedding change;
  • Experience of delivering against short, medium, and long-term plans through people.
What We Offer
  • Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you will be part of a dynamic, globally-minded team with opportunities to explore new markets and make a difference on a global scale.
  • Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters.
  • Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
Working Arrangements

Hybrid working typically means two days in the office location listed on this advert and three days working at home each week. Some occasional travel to other offices may be required.

Our Application Process

Once we receive your application, it will be reviewed by a human. The average process typically takes around two to three weeks, with two stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only one video interview.

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