Customer Service Ambassador for Chadstone

3 weeks ago


Melbourne, Victoria, Australia Vicinity Centres Full time
Job Overview

We are seeking a Customer Service Ambassador to join our team at Chadstone - The Fashion Capital. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their experience is better, easier and more enjoyable.

Key Responsibilities
  • Provide a warm welcome and farewell to customers, making them feel valued and appreciated.
  • Smoothly and efficiently answer customer queries relating to centre services and facilities, making recommendations where possible.
  • Facilitate gift card sales, provide general tourist information and arrange shuttle bus bookings as required.
  • Offer assistance with various guest-related tasks, always maintaining a professional and customer-centric approach.
About You

To succeed in this role, you will have demonstrated valet and customer service skills with previous experience in a customer-facing position. You will be a proactive team player who understands processes, systems and our obligations to customers and Vicinity.

You'll be passionate about providing an exceptional level of service to our Valet customers, including driving safely and paying attention to your surroundings at all times. You have a genuine desire to bring to life the Vicinity culture and contribute to building a fun and enjoyable working environment.

What We Offer

We offer a competitive estimated salary of $25-$30 per hour, based on your experience and qualifications. Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised.



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