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ICT Operations Support Specialist
2 months ago
We are seeking an ICT Operations Support Analyst to provide critical support in a 24/7 ICT operational environment. This role is essential in maintaining service delivery and ensuring seamless operations within the technology services branch.
Key Responsibilities- Handle incoming enquiries and system faults through service channels.
- Communicate with customers, document issues, and provide solutions or workarounds.
- Collaborate with support staff and escalate unresolved issues to ensure timely resolutions.
- Participate in developing knowledge articles and standard operating procedures.
- Conduct tasks such as data transfers and account management according to policy.
- Solid understanding of service management frameworks such as ITIL.
- Strong technical knowledge and troubleshooting skills.
- Experience with Microsoft Active Directory and Windows technologies.
- Familiarity with Red Hat Enterprise or other UNIX/Linux systems (desirable).
- Great customer service skills and the ability to handle incident reports.
- Previous experience in administrative tasks, such as staff rostering.
Compas Pty Ltd is a Canberra-based wholly Australian-owned, medium-sized Information Technology Services Company since 1987. We specialise in the provision of permanent, contract, and temporary recruitment services.
Your application will be treated with the strictest confidence. Due to the nature of this environment, Australian citizenship with TSPV clearance is required.
