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Banking Consultant, Raymond Terrace NSW
2 months ago
We are seeking a highly skilled Banking Consultant to join our Retail Banking team in Raymond Terrace, NSW. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and meeting the financial needs of our customers.
As a Banking Consultant, you will be responsible for providing customers with a seamless banking experience, through meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on digital solutions.
You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. You will also contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
Key Responsibilities- Provide customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility to 'know your customer' from a risk perspective.
- Ensure compliance with ANZ and branch policies and procedures.
We offer a dynamic and supportive work environment, with opportunities for growth and development. You will have access to a range of benefits, including flexible working arrangements, health and wellbeing services, and discounts on selected products and services from ANZ.
We are committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
