Senior Service Technician

4 weeks ago


Singleton, Australia CSE Global Full time
Senior Service Technician Job Description

CSE Global is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure, and services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand.

Job Summary

As a Senior Service Technician, you will be a key member of the Crosscom Technical Services team, working hands-on with clients across various industry sectors. You will be responsible for understanding their needs and requirements, setting them up for success, and providing expert solutions in sometimes time-critical circumstances.

Key Responsibilities
  • Provide high-level customer service and support to clients across various industry sectors.
  • Work with clients to understand their needs and requirements, and provide tailored solutions to meet their needs.
  • Perform contracted servicing, programming, repairs, recalibration of technology, upgrades, and general healthcare checks.
  • Work at heights and in various environments to provide technical support and services.
  • Mentor and guide learning and training on the team, assisting in the development of apprentices.
Requirements
  • Qualifications in Engineering or Certifications in Electronics & Communications, or a related field specific to Radio communications.
  • Previous experience working in a client-facing environment, preferably with knowledge in P25, DMR, Tetra, or understanding of Motorola technology (Mototrbo).
  • Experience in a Technician/Service-based role, with a track record of high-level customer service.
  • Excellent communication skills, both written and verbal, with the ability to clearly communicate to all levels of business.
  • Exceptional critical thinking, problem-solving, fault-finding, and decision-making skills.
What We Offer
  • An attractive remuneration package and benefits.
  • A fully equipped vehicle.
  • Excellent personal development opportunities, including training, education, mentorship, and upskilling.
  • Career growth with a fast-growing company.
  • Numerous employee benefits and HR resources.

CSE Global is committed to creating a supportive and inclusive work environment where all employees can thrive. If you are a motivated and driven individual who is willing to put in the effort to succeed, we encourage you to apply.



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