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Desktop Support Engineer

1 week ago


City of Greater Shepparton, Australia Seminole Tribe of Florida Full time
About the Job

We are seeking a skilled IT Service Tech I to join our team at Seminole Hard Rock Hotel & Casino Hollywood. As an IT Service Tech I, you will be responsible for providing technical support and maintenance for our computer hardware and software systems.

Key Responsibilities
  • Troubleshooting and Repair: Troubleshoot and repair PC hardware and software issues, ensuring minimal downtime and maximum productivity.
  • Hardware and Software Installation: Install, configure, and optimize user desktops and laptops, including hardware and software components.
  • Network Administration: Provide basic network administration support, including user account management and password security.
  • System Upgrades and Patches: Assist with the rollout of system hardware and software upgrades and patches, ensuring seamless integration and minimal disruption.
Requirements
  • Education: High School Diploma or equivalent required; Associate's Degree in Computer Science or related field preferred.
  • Experience: Minimum two years experience in computer hardware support and maintenance required.
  • Certifications: A+ certification within the first 12 months of employment is mandatory.
  • Technical Skills: Proficient in Windows operating systems, Active Directory, TCP/IP protocols, and Ghost Imaging.