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Excellent Customer Experience Expert
2 weeks ago
The Acxpa October 2024 Customer Service Phone Essentials course offers a unique opportunity for your employees to hone their customer service skills and become more confident communicators. This training program provides a comprehensive foundation for delivering consistently great customer service over the phone.
Through interactive learning and expert guidance, participants will develop essential skills, including:
- Building trust and rapport with customers from the outset.
- Fostering open and honest communication to address customer concerns.
- Identifying customer needs and providing solutions.
- Effectively managing conflicts and difficult customer interactions.
The course is designed to be engaging, informative, and relevant to real-world scenarios, ensuring participants leave with actionable knowledge and practical applications they can implement immediately.
Australia's leading Customer Service Trainer, Simon Blair, will lead this 3-hour training session, providing expert insights and best practices for delivering superior customer experiences.
