Senior Systems Analyst
2 months ago
We are seeking a highly skilled and experienced Senior Systems Analyst to join our team at State Street. As a key member of our production support team, you will be responsible for providing expert-level remote management, administration, and support for our clients' production Charles River IMS solutions.
Key Responsibilities- Provide technical assistance to clients to ensure optimal use of the system
- Manage user administration, privileges, and parameter configuration changes
- Ensure system availability, application, and database performance tuning
- Monitor and support daily operational processing
- Implement software patches and version upgrades
- Assist with problem resolution and business continuity/disaster recovery
- Collaborate with Charles River colleagues to smoothly transition new clients to production operation
- Work with vendors to deliver a tightly integrated, seamless service to clients
- Participate in the development and refinement of services, including the investigation, implementation, and operation of 3rd party tools
- Minimum 5 years' relevant industry experience
- Bachelor's degree in a technical or analytical discipline
- Experience with Financial Services Investment Management, Trading, or related systems highly desirable
- Proven ability to partner with internal departments to deliver superior customer service
- Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions
- Excellent customer service, technical troubleshooting, and interpersonal skills
State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients. We are committed to creating a great work environment and offer a comprehensive benefits package, including medical care, insurance, and savings plans. We also provide flexible work programs and a wealth of development programs and educational support to help you reach your full potential.
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Melbourne, Victoria, Australia State Street Full timeAbout the RoleThe Senior Systems Analyst will be responsible for managing production of Charles River IMS systems for Asia Pacific clients as part of the Charles River Software as a Service (SaaS)/Managed Services offerings.Key ResponsibilitiesClient assistance in optimal use of the systemSupport planning, priorities and issue managementProject management...
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