Customer Solutions Expert

4 weeks ago

Melbourne, Victoria, Australia Maersk Full time

At Maersk, we're redefining the possibilities of integrated logistics by harnessing innovation and transformation. Our vision is to set new standards for efficiency, sustainability, and excellence, reflecting the diversity and collaboration of our global organization.

With over 100,000 employees across 130 countries, we're committed to understanding and serving our customers. We're now seeking a Customer Success Partner to join our team, working in an international environment that values diversity, professionalism, and recognition.

The Customer Success Partner will be responsible for developing long-term customer relationships, promoting retention and loyalty. They'll work closely with the Area Sales Team to ensure assigned customers achieve their expected business outcomes with Maersk solutions.

This role offers a unique opportunity to focus on creating valuable relationships with current and new customers, working with highly professional teams in an environment where you'll be valued, recognized, and well rewarded. You'll have the chance to collaborate with amazing and diverse colleagues who are committed to Our Values.

Key Responsibilities:

  • Ensure Sales reps are supported through standard channels, building trusting relationships with customers to help them realize full value from their investment with Maersk.
  • Partner with cross-functional Maersk teams to develop and execute omni-channel digital marketing strategies that maximize value for customers.
  • Continuously assess customer progress toward stated goals, driving expected results in areas of adoption, usage, business value, friction, and overall relationship.
  • As a customer advocate, ensure customer needs are met, and account issues are resolved quickly, leveraging resources from across the company as needed.
  • Manage the allocation process, coordinating with customers to ensure they deliver on commitments.
  • Manage tender handling, coordinating with internal stakeholders to ensure comprehensive and competitive offers are submitted to customers.
  • Coordinate quoting and contracting processes with relevant stakeholders.
  • Timely contract renewals and contract management.

What We're Looking For:

  • Account management execution
  • Commercial knowledge
  • Excellent communication skills
  • Customer relations and stakeholder management skills
  • High-level product understanding, including how it solves different customer pains

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We're committed to supporting your needs during the application and hiring process.

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