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Hospitality Service Specialist

2 months ago

Melbourne Airport, Australia NOVOTEL Full time
Position Overview:

Your Role:

  • Welcome guests with a friendly demeanor, ensuring they feel appreciated and valued.
  • Become an expert on our offerings and identify opportunities to enhance sales.
  • Guide guests through the menu, catering to those with specific dietary requirements and providing thoughtful recommendations.
  • Collaborate with the kitchen team to accommodate special requests.
  • Maintain cleanliness by clearing and resetting tables, ensuring service areas are orderly.
  • Uphold hygiene standards for food handling and presentation.
  • Foster a safe working environment by identifying hazards and promoting workplace safety practices.

About You:

  • You are dedicated to spreading positivity and exceptional service in every interaction, aiming to delight our guests.
  • A proactive individual who seeks innovative ways to improve the guest experience.
  • Prior experience in customer service or hospitality is preferred.
  • Skilled in managing relationships with both internal and external clients.
  • Exhibit a high standard of grooming and professional appearance.
  • Flexible and willing to work various shifts, including early mornings, late evenings, and weekends.
  • Possess a valid Responsible Service of Alcohol (RSA) Certificate for Victoria.

About Our Establishment:

The Novotel & ibis styles Melbourne Airport is a newly established dual-branded hotel featuring 464 rooms.

Located conveniently near the airport terminal, our hotel offers guests access to a fitness center, conference facilities, a swimming pool, co-working spaces, and a variety of dining options that serve as a central hub for the airport community.

This venue serves as a gathering place for travelers and airport personnel alike, fostering a sense of community.