Trade Services Professional

1 week ago


Sydney, New South Wales, Australia CMC Markets Asia Pacific Pty Ltd Full time

CMC Markets Asia Pacific Pty Ltd is a leading financial services company that offers a dynamic and challenging work environment for individuals seeking career growth.

We are currently looking for a skilled Trade Services Associate to join our team. This role involves providing exceptional customer service, responding to client queries, and contributing to the company's industry-leading reputation.

Key Responsibilities:

  • Respond to client inquiries via phone, email, live chat, and messaging
  • Act as a brand ambassador, delivering exceptional service that keeps our clients coming back
  • Identify opportunities to enhance the client experience
  • Provide world-class service in Cantonese/Mandarin and English

Requirements:

  • Strong customer service orientation and ability to thrive in a client-centric environment
  • Demonstrated passion and enthusiasm for the financial services industry
  • Effective communication skills, both verbally and in writing
  • Resilience and adaptability in a high-volume call centre setting
  • Eligibility to work in Australia permanently

Benefits:

  • Estimated salary: $80,000 - $110,000 per annum, depending on experience
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • Access to the latest technology and tools
  • A generous leave policy, including annual leave and sick leave

About CMC Markets:

At CMC Markets, we value diversity and inclusion in the workplace and are committed to creating a culture that allows everyone to feel valued and respected. We believe that great things happen when smart people work together, and we're always on the lookout for talented individuals to join our team.



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