Food and Beverage Operations Manager

1 month ago

Surfers Paradise, Queensland, Australia Marriott Full time

About the Role

We are seeking a highly skilled and experienced Food and Beverage Supervisor to join our team at JW Marriott Gold Coast Resort & Spa. As a key member of our events operations team, you will be responsible for ensuring the smooth execution of group events, developing and following checklists and itineraries, and troubleshooting any event-related issues.

Key Responsibilities

  • Design, confirm, and communicate room layouts and set-up requirements for special events.
  • Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, and reservations.
  • Transmit information or documents using computer, mail, or facsimile machine.
  • Operate standard office equipment other than computers.
  • Prepare weekly departmental payroll paperwork.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
  • Serve as liaison and contact person for coordinating details of events with clients, outside vendors, meeting planners, and others involved in events.

Requirements

  • Ability to prioritize, multi-task, and to work under pressure.
  • Customer service experience.
  • Strong efficiency in spoken and written English Language.
  • Experience in a similar role for at least 1 year.
  • Sound knowledge of hospitality, food and beverage or banquet operations.
  • Proven ability in people management and ability to lead teams under pressure.
  • Current RSA.
  • Flexibility to work a rotating roster including evenings when required, weekends/public holidays.

About Marriott

Marriott International is a leading global hospitality company with a portfolio of brands that includes JW Marriott. We are committed to providing our associates with opportunities for training, development, recognition, and career advancement in a luxury environment. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. We believe in treating our guests exceptionally, and that starts with the way we take care of our associates.

Benefits

  • Unlimited strategic development and career opportunities.
  • Generous accommodation and food and beverage discounts including all properties within the Marriott International group.
  • Recognition programs to keep you motivated.
  • The best hotel training opportunities provided.
  • Wellbeing and mindfulness programs to ensure you stay healthy.

Equal Opportunities Employer

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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