High-Performing IT Support Specialist

4 days ago


Melbourne, Victoria, Australia Technetics Full time

About the Role:

We are seeking a highly skilled High-Performing IT Support Specialist to join our team at Technetics Consulting. As a key member of our Service Desk Team, you will play a vital role in delivering exceptional customer service experiences while working collaboratively with our team.

Key Responsibilities:

  • Provide high-quality customer service experiences through effective communication and issue resolution.
  • Manage and resolve client incidents and requests in a timely manner, adhering to SLA's and company standards.
  • Maintain accurate technical documentation and knowledge base for customer environments.
  • Participate in on-call rotations and provide after-hours support as required.

Requirements:

  • A minimum of 2 years' experience in multi-server, multi-site, and multi-domain environments.
  • Proven skills in Windows server and workstation administration, hardware troubleshooting, and upgrades.
  • Experience with Microsoft 365 administration, backup technologies, virtualization technologies, and infrastructure monitoring.
  • Excellent communication and client service skills.
  • Certifications in Microsoft and/or Networking would be an asset.

Benefits:

  • Competitive salary package: $80,000 - $110,000 per annum (dependent on experience).
  • Ongoing training and career development opportunities.
  • Holiday pay and annual leave.
  • Flexible work arrangements and a hybrid work environment.

Why Choose Technetics:

  • A leading medium-sized MSP with a national presence.
  • An enviable people-first culture and friendly management team.
  • A commitment to diversity and inclusion, encouraging individuals from diverse backgrounds to apply.


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