High-Performing IT Support Specialist
4 days ago
About the Role:
We are seeking a highly skilled High-Performing IT Support Specialist to join our team at Technetics Consulting. As a key member of our Service Desk Team, you will play a vital role in delivering exceptional customer service experiences while working collaboratively with our team.
Key Responsibilities:
- Provide high-quality customer service experiences through effective communication and issue resolution.
- Manage and resolve client incidents and requests in a timely manner, adhering to SLA's and company standards.
- Maintain accurate technical documentation and knowledge base for customer environments.
- Participate in on-call rotations and provide after-hours support as required.
Requirements:
- A minimum of 2 years' experience in multi-server, multi-site, and multi-domain environments.
- Proven skills in Windows server and workstation administration, hardware troubleshooting, and upgrades.
- Experience with Microsoft 365 administration, backup technologies, virtualization technologies, and infrastructure monitoring.
- Excellent communication and client service skills.
- Certifications in Microsoft and/or Networking would be an asset.
Benefits:
- Competitive salary package: $80,000 - $110,000 per annum (dependent on experience).
- Ongoing training and career development opportunities.
- Holiday pay and annual leave.
- Flexible work arrangements and a hybrid work environment.
Why Choose Technetics:
- A leading medium-sized MSP with a national presence.
- An enviable people-first culture and friendly management team.
- A commitment to diversity and inclusion, encouraging individuals from diverse backgrounds to apply.
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