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Application Maintenance Expert

1 week ago

Melbourne, Victoria, Australia Leidos Full time

We are currently looking for a skilled Application Maintenance Expert to join our team at Leidos Australia.

In this role, you will be responsible for providing technical support and troubleshooting services for mission system applications and development centre software tools.

You will work closely with our software development teams to ensure the smooth operation of these systems.

  • Main Responsibilities:
  • Providing technical support and troubleshooting services;
  • Ensuring continual operations of services to meet required KPIs;
  • Liaising with users, other service providers and evaluating vendor products;
  • Completing incident ownership including triage, investigation, escalations and post incident follow up;
  • Performing root-cause analysis of application related issues and recommend solutions, liaising with other ITSM service towers and end users as required;
  • Installation/deployment of software updates, patches and fixes in line with procedures and processes, including change management;
  • Creating and maintaining system and operational documentation, including the creation and maintenance of Knowledge Based Articles for the Level 1 Help Desk.

Requirements:

To be considered for this exciting opportunity, you'll need at least a Bachelor's degree from an accredited institution in Computer Science, Information Technology or a related discipline, or equivalent experience/combined education.

You should have relevant ITIL based service operations related working experience and specialised training that is commensurate with the assignment.

Desirable Skills:

Coupled with your education and practical experience, you will demonstrate a pro-active approach with the ability to understand the business, identify issues and develop relationships to achieve the company's objectives.

You will also have:

  • 5+ years of experience with application troubleshooting, diagnosing, testing and resolving customer issues;
  • Windows server and Linux administration skills;
  • Knowledge of networks, network protocols and tools;
  • Experience with scripting languages and task automation;
  • Experience working with software development teams and understanding of the Software Development Life Cycle.