Customer Service and Sales Support Representative

3 weeks ago

Sydney, New South Wales, Australia Visy Full time

Company Overview:

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At Visy, we are committed to innovation and sustainability. Our Fibre division is dedicated to shaping tomorrow's packaging solutions.

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About the Role:

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We are seeking a highly skilled Customer Service and Sales Support Representative to join our NSW Sales team at Smithfield. This role is pivotal in ensuring the smooth operation of our sales processes and maintaining strong relationships with our customers.

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Job Responsibilities:

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  • Manage product specifications, approvals, and commercialization processes using Visy's systems.">
  • Respond to internal and external customer queries promptly and accurately, working closely with nominated customers through a structured call cycle.">
  • Assist in managing customer accounts, maintaining product listings, addressing outstanding debtors, and other Visy initiatives relevant to the customer base.">
  • Research new and existing customer opportunities and manage leads in the CRM system.">
  • Collaborate with Sales, Operations, Customer Service, and Technical teams to implement product changes.">
  • Provide reports and insights to the Sales team as needed.">
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Requirements:

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  • Strong customer service skills with a keen ability to understand and support customer needs.">
  • Excellent communication and multitasking abilities.">
  • Proficiency in managing administrative and sales support functions within a fast-paced, high-volume transaction environment.">
  • Familiarity with CRM systems and a willingness to learn Visy-specific processes.">
  • A proactive, approachable problem-solving mindset.">
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What We Offer:

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  • A supportive work environment that values collaboration and respect.">
  • Opportunities for training and advancement within a global industry leader.">
  • The chance to be part of a company making a tangible impact on the environment.">
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We offer a competitive salary in line with industry standards, estimated to be around $60,000 - $80,000 per annum, depending on experience. If you are a motivated individual with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply.

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