Airport Ground Support Professional

7 days ago


Perth Airport, Australia dnata Full time

Perth International Airport is a hub for the world's leading Ground Handler, offering an exciting opportunity to work in a team environment and deliver exceptional passenger service.

We are seeking a skilled Airport Ground Support Professional to join our team at Perth International Airport. This role involves working collaboratively with colleagues to ensure timely, efficient, and professional passenger handling services, while adhering to regulatory requirements.

Main Responsibilities:

  • Customer Service: Deliver high-quality customer service to all client airlines, ensuring that their needs are met in a timely, efficient, and professional manner.
  • Patient Check-in Services: Assist passengers during disrupted or delayed services, as well as those requiring special assistance such as wheelchair support.
  • Reporting and Documentation: Complete necessary paperwork on time and report incidents immediately, maintaining awareness of obligations involved in incident reporting.

This is a unique opportunity to develop your skills in a fast-paced and dynamic environment, working closely with colleagues to achieve excellent results.

Requirements:

  • Adaptability and Flexibility: Be able to work unsupervised at times, manage multiple issues, and effectively resolve them in a proactive and self-starting manner.
  • Communication Skills: Effectively communicate with people from diverse backgrounds, dealing with confidential and sensitive situations.
  • Physical Abilities: Handle baggage up to 32kg and assist special needs passengers, including pushing wheelchairs.
  • Availability: Commit to rostered shifts spanning 24 hours/7 days a week, including mornings, evenings, and weekends.

To succeed in this role, you should possess a strong commitment to safety and quality, with excellent communication and interpersonal skills.

A satisfactory security clearance (ASIC) and pre-employment medical/drug & alcohol test are required prior to commencement.

Estimated salary: $AUD 55,000 - $65,000 per annum, depending on experience.



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