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Freelance Luxury Brand Experience Specialist

2 months ago

Gold Coast, Queensland, Australia CXG Full time

CXG: A Global Leader in Customer Experience

CXG is a renowned global customer experience agency that specializes in delivering exceptional experiences for premium and luxury brands. Our mission is to help brands transform transactional moments into meaningful relationships and emotional connections.

Our Expertise

We have a network of 170+ customer experience experts across 70 countries, providing unparalleled expertise in evaluating and enhancing customer experiences. Our team works closely with brands to develop programs that support a strong experience and business culture.

About the Role

We are seeking a Freelance Luxury Brand Experience Specialist to join our team. As a specialist, you will conduct discreet evaluations of luxury brands in various markets, including beauty, fashion, jewelry, watches, and automobiles. Your feedback will play a crucial role in helping us understand the customer experience and identify areas for improvement.

Key Responsibilities

  • Conduct thorough evaluations of luxury brands, gathering feedback on their experiences
  • Provide detailed, written feedback on your experiences, highlighting areas of excellence and opportunities for improvement
  • Collaborate with our team to develop insights and recommendations for luxury brands
  • Stay up-to-date with industry trends and developments, ensuring your expertise remains current and relevant

Requirements

  • Passionate about customer experience and writing
  • Likes to interact with people and build relationships
  • Organized and prompt, with excellent time management skills
  • Good understanding of the fashion, beauty, jewelry, watch, or automobile industry
  • Excellent written and spoken English skills, with the ability to communicate complex ideas clearly

Benefits

  • This is a freelance, project-based position, offering flexibility and autonomy
  • Opportunity to work with a global leader in customer experience, gaining valuable expertise and insights