Care Consultant for Families

2 weeks ago


Brisbane, Queensland, Australia Affinity Education Full time

Family Support Role Overview

We are seeking a dedicated Care Consultant to join our Family Support Team in our centre support office in Brisbane.

Key Responsibilities:

  • Provide exceptional customer service and care to our network of families and childcare centres.
  • Support our centres in achieving customer satisfaction targets and KPIs.
  • Manage customer feedback and offer the best experiences to our families.
  • Utilize strong phone contact handling skills and active listening to understand and address customer inquiries and concerns.

About You:

  • Provide unparalleled customer support via phone, email, and other communication channels.
  • Meet and exceed defined targets and KPIs.
  • Adapt and respond effectively to a diverse range of personalities and support scenarios.
  • Familiarity with various CRM systems and willingness to learn.
  • Build rapport quickly with customers to establish trust and understanding.
  • Take a proactive approach to troubleshoot and resolve support issues promptly.
  • Demonstrate exceptional verbal and written communication skills with keen attention to detail.
  • Analytical and problem-solving skills.
  • Maintain a sense of humor and positive attitude, even in challenging situations.
  • Demonstrate a “can do” attitude and willingness to go above and beyond.
  • Handle pressure effectively and manage multiple tasks simultaneously with efficiency and accuracy.

Why Work with Affinity?

Join our values-driven organisation, where incredible people make a genuine difference.

We prioritise the safety, rights, and wellbeing of all children and our employees and their families.



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