Care Consultant for Families
2 weeks ago
Family Support Role Overview
We are seeking a dedicated Care Consultant to join our Family Support Team in our centre support office in Brisbane.
Key Responsibilities:
- Provide exceptional customer service and care to our network of families and childcare centres.
- Support our centres in achieving customer satisfaction targets and KPIs.
- Manage customer feedback and offer the best experiences to our families.
- Utilize strong phone contact handling skills and active listening to understand and address customer inquiries and concerns.
About You:
- Provide unparalleled customer support via phone, email, and other communication channels.
- Meet and exceed defined targets and KPIs.
- Adapt and respond effectively to a diverse range of personalities and support scenarios.
- Familiarity with various CRM systems and willingness to learn.
- Build rapport quickly with customers to establish trust and understanding.
- Take a proactive approach to troubleshoot and resolve support issues promptly.
- Demonstrate exceptional verbal and written communication skills with keen attention to detail.
- Analytical and problem-solving skills.
- Maintain a sense of humor and positive attitude, even in challenging situations.
- Demonstrate a “can do” attitude and willingness to go above and beyond.
- Handle pressure effectively and manage multiple tasks simultaneously with efficiency and accuracy.
Why Work with Affinity?
Join our values-driven organisation, where incredible people make a genuine difference.
We prioritise the safety, rights, and wellbeing of all children and our employees and their families.
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