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Cloud Success Manager Americas

1 week ago

Melbourne, Victoria, Australia Canonical Full time

At Canonical, we are seeking an experienced Cloud Success Manager to join our team in the Americas region. As a key member of our Customer Success team, you will be responsible for developing and maintaining strong relationships with our enterprise customers.

This role will involve onboard new customers and introducing them to our products and support processes. You will also elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.

You will collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives. Additionally, you will manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.

The ideal candidate would display impeccable customer facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for:

  • Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT
  • Excellent presentation skills with the ability to guide a conversation about complex softwares
  • Experience building and improving internal processes while maintaining timely delivery to customer-related projects

We offer a competitive compensation package, including a performance-driven annual bonus and a distributed work environment. If you're passionate about customer success and want to join a dynamic team, please submit your application.