Customer Service Ambassador
3 weeks ago
At Vicinity Centres, we're committed to providing an exceptional experience for our customers. As a Guest Experience Representative, you'll play a vital role in ensuring that every visitor has a positive and enjoyable time at our shopping centre.
Role Overview
The Guest Experience Representative will provide excellent customer service, communicating effectively with guests to ensure their needs are met. This may involve answering queries about centre services and facilities, making recommendations, facilitating gift card sales, providing general tourist information, arranging shuttle bus bookings, and offering assistance with other guest-related matters.
Your Key Responsibilities
- Provide a warm welcome and farewell to all guests
- Answer customer queries efficiently and effectively
- Maintain a professional and customer-focused approach at all times
- Promote centre services and facilities to enhance the guest experience
- Facilitate gift card sales and provide general tourist information
- Arrange shuttle bus bookings and assist with other guest-related matters
What We're Looking For
We're seeking an individual who possesses excellent customer service skills, preferably with previous experience in a customer-facing role. You should be confident in handling a variety of guest enquiries, including cash transactions and customer feedback. Additionally, you should be able to multitask effectively, prioritise activities, and work independently with minimal supervision.
Why Work with Us?
Vicinity Centres offers a dynamic and supportive work environment where you can grow and develop your skills. As a valued member of our team, you'll have access to training and development opportunities, as well as a range of benefits that reward your hard work and dedication.
Salary Information
The estimated salary for this role is $25-38 per hour, depending on experience and qualifications. Please note that this figure is based on industry standards and may vary depending on individual circumstances.
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