Director of Strategic Operations

1 week ago

Newcastlemaitland, Australia beBeeOperations Full time $120,000 - $160,000

Job Overview

Bamara is a leading Indigenous-owned organisation dedicated to empowering participants and broader communities through employment, training, and support services. We deliver a range of Australian Government programs that focus on culturally safe, community-driven service delivery.

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Key Responsibilities

Operational Leadership & Strategy:

  • Develop and oversee implementation of operational plans across all programs (e.g., NDIS, apprenticeship support, youth employment).
  • Partner with the executive team to drive growth, sustainability, and innovation.

Program Delivery & Compliance:

  • Oversee the day-to-day functioning of program teams to ensure service quality and coordination.
  • Ensure strict adherence to standards such as the NDIS Quality and Safeguards Commission, relevant audit frameworks (e.g., ISO 27001), WFA and IEA guidelines, Performance and contractual requirements.

Experience in starts ups Manage budgets and monitor financial performance across operational functions.

Culture, People & Partnerships:

  • Build leadership capacity among direct reports and foster a collaborative, culturally responsive workplace.
  • Strengthen partnerships with employers, community stakeholders, and advisory committees.

Essential Qualifications & Experience

  • Senior leadership experience in operations, ideally within NDIS, WFA, DES and/or government-funded programs.
  • Deep knowledge of the Employment Services Sector Demonstrated success in delivering programs that drive social and economic outcomes, particularly with First Nations communities.
  • Strong financial and performance management abilities.
  • Leadership background that embraces cultural competency, community engagement, and inclusive practice.
  • Strategic planning and execution Strong leadership and strategic thinking skills Operational and financial acumen Risk management and regulatory compliance Talent development and culturally responsive leadership Excellent communication and relationship-building skills

Performance Measures / KPIs

  • Program efficiency (timely, quality delivery of services)
  • Client outcomes—participant satisfaction and empowerment Budget adherence and cost-effectiveness Performance against KPIs and contractual requirements Staff retention, engagement metrics, and team performance Strength and impact of partnerships with stakeholder, employers and community

Qualifications

  • Higher education in Management, or business-related field
  • 10+ years of progressively senior leadership experience in operations management Demonstrated track record of operational excellence in a comparable organisation Experience in strategic planning, financial oversight, and change management

Benefits

  • 3 days bonus leave during the Christmas/New Year period Birthday leave Retail and Entertainment discounts across leading brands Opportunities to upskill with qualifications Employee Assistance program for staff and their immediate families First Nations Perspective training Reports to: Chief Executive Officer Direct Reports May Include: Operations Managers Program Managers Regional Managers and other leadership staff Location: Officed based in the Newcastle region, with regular travel required to visit our programs

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