Support Specialist

1 month ago


North Ryde, New South Wales, Australia Pronto Software Full time
About the Role

We are seeking a highly skilled and motivated Support Consultant to join our team at Pronto Software. As a Support Consultant, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Triage and resolve customer issues in a timely and professional manner
  • Provide technical support and training to customers on our ERP software, Pronto Xi
  • Collaborate with our Professional Services and Business Solutions teams to deliver high-quality solutions to our customers
  • Document and analyze customer issues to identify trends and areas for improvement
Requirements
  • Strong technical skills and knowledge of ERP software, Pronto Xi
  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills
What We Offer
  • A competitive salary and benefits package
  • The opportunity to work with a leading provider of business management and analytics solutions
  • A dynamic and supportive team environment
  • The chance to develop your skills and career in a rapidly evolving industry

If you are a motivated and customer-focused individual with a passion for technology and business, we encourage you to apply for this exciting opportunity.



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