Customer Experience Expert

4 days ago


Australia beBeeCustomerService Full time $55,000 - $65,000

Customer Service Excellence Opportunity

Job Description

We are seeking a skilled and dedicated Customer Service Manager to join our team. As a key member of our organization, you will play a vital role in ensuring our customers have an exceptional experience with our brand.

  • Respond to customer inquiries and comments on various social media platforms daily
  • Update key performance metrics and track progress regularly
  • Manage customer community engagement on a daily basis
  • Collaborate with product and systems teams to improve products and systems weekly
  • Respond to and manage customer reviews daily
  • Handle customer subscription win backs and follow up on missing deliveries daily
  • Process returns and update stock regularly
  • Update financial reports regularly
Required Skills and Qualifications

To succeed in this role, you will need:

  • Proven experience as a Customer Service Manager or similar position
  • Exceptional communication and interpersonal skills
  • Proficiency in Shopify and Gorgias
  • Ability to prioritize tasks and manage time effectively
  • Experience collating and presenting data in Excel and Google Sheets
  • Ability to work in a fast-paced environment and adapt to change quickly
Technical Skills

You will require expertise in:

  • Shopify
  • Gorgias
  • B360
  • Judge Me
  • Google Drive (sheets, docs)


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