
Customer Experience Expert
4 days ago
Customer Service Excellence Opportunity
Job DescriptionWe are seeking a skilled and dedicated Customer Service Manager to join our team. As a key member of our organization, you will play a vital role in ensuring our customers have an exceptional experience with our brand.
- Respond to customer inquiries and comments on various social media platforms daily
- Update key performance metrics and track progress regularly
- Manage customer community engagement on a daily basis
- Collaborate with product and systems teams to improve products and systems weekly
- Respond to and manage customer reviews daily
- Handle customer subscription win backs and follow up on missing deliveries daily
- Process returns and update stock regularly
- Update financial reports regularly
To succeed in this role, you will need:
- Proven experience as a Customer Service Manager or similar position
- Exceptional communication and interpersonal skills
- Proficiency in Shopify and Gorgias
- Ability to prioritize tasks and manage time effectively
- Experience collating and presenting data in Excel and Google Sheets
- Ability to work in a fast-paced environment and adapt to change quickly
You will require expertise in:
- Shopify
- Gorgias
- B360
- Judge Me
- Google Drive (sheets, docs)
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