Customer Service Leader

7 days ago


City of Monash, Australia Burberry Full time
Job Description

We are seeking a highly skilled Customer Service Leader to join our team at Burberry. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:
  • Supervise and motivate sales associates to consistently deliver high-value interactions with customers.
  • Partner with associates to improve selling skills and close sales, ensuring sales goals and KPIs are met.
  • Lead a high-performing team, providing coaching and feedback to ensure all customers receive the full Burberry experience.
  • Manage customer flow to ensure seamless service delivery and minimize wait times.
  • Drive collaboration between sales associates, specialists, and operations teams to provide a cohesive customer experience.


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