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Client Support Specialist

1 week ago

Melbourne, Victoria, Australia Compass Education Full time

About The Role

We are seeking a skilled Client Support Specialist to join our team at Compass Education. As a key member of our staff, you will play a crucial role in delivering exceptional customer support and training to our clients.

About The Job

Your primary objective will be to provide expert guidance and training to our clients, empowering them to achieve their goals. You will work closely with our clients to understand their needs and develop tailored solutions to meet their objectives.

Key Responsibilities

  • Serve as the primary point of contact for new customers for training and post-go-live support.
  • Coordinate and conduct high-quality onsite product demonstrations and training sessions.
  • Provide a high level of support for customers transitioning from other products.
  • Collaborate with the Product team to successfully implement any configuration changes and product enhancements necessary to address priority customer issues.
  • Represent the voice of the customer to provide input into the development of new products, and marketing and sales strategies.
  • Encourage satisfied customers to make referrals to peer schools.
  • Manage overall workflow for implementation & training.
  • Have comprehensive knowledge and confidence across our product suite.
  • Identify opportunities to sell customer schools additional modules.

Requirements

To succeed in this role, you will need:

  • Excellent public speaking skills along with a high level of written communication.
  • An enthusiastic, energetic & friendly attitude in all circumstances.
  • A proven ability to become an expert in complex software packages.
  • Natural drive to learn about new modules, solidify current knowledge and stay up-to-date with product updates.
  • Willingness and availability to travel across the state as required.
  • Experience or knowledge of working in schools will be highly regarded.

What We Offer

As a valued member of our team, you will enjoy:

  • Mearningful work in a rewarding industry that allows you to contribute to a mission that you believe in.
  • Flexible working culture - hybrid working environment.
  • Learning & Development opportunities - we want you to grow and get the most out of your role.
  • Parental Leave Program for both primary and secondary carers.
  • 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.