Senior Customer Service Lead

2 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $145,000

Job Title: Customer Support Manager

Job Description:

  • We are seeking a skilled professional to lead our customer service team, overseeing daily operations and ensuring exceptional customer experiences.
  • The ideal candidate will have experience in SAP and ERP systems, as well as strong leadership and communication skills.

Key Responsibilities:

To be successful in this role, you'll have:

  • Proven experience with process improvement and problem-solving.
  • Strong relationship-building skills and excellent oral and written communication.
  • A supportive leadership style that empowers others.
  • A commitment to continuous improvement and innovation.

What We Offer:

In this role, you'll have the opportunity to drive improvements in our customer portal and service systems, collaborate with planning, production, and warehouse teams, and support sales operations, production, and warehousing to achieve forecast goals.

Required Skills:

  • Proven experience with SAP and ERP systems.
  • Salesforce/CRM experience.
  • Excellent oral and written communication.
  • Strong relationship-building skills.
  • Confidence in decision-making and problem-solving.
  • Ability to manage competing priorities in a fast-paced environment.

About Us:

We're a company that values innovation, teamwork, and customer satisfaction. If you're passionate about delivering exceptional customer experiences and leading high-performing teams, we'd love to hear from you.

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