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Customer Service Representative

2 weeks ago

Brisbane, Queensland, Australia Greencross Vets Full time

We are looking for a highly skilled Customer Service Representative to join our veterinary team at Greencross Vets. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and their pets.

About Your Role

  • Handle all client inquiries and concerns in a professional and empathetic manner
  • Book and manage appointments, as well as process payments
  • Coordinate with other hospital departments to ensure seamless client experiences
  • Perform data entry tasks and request documents from referring vets and clients
  • Liaise with referring vets and provide ad-hoc administrative support

About You

  • Experience in a client-facing role, preferably in a healthcare or veterinary setting
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Strong conflict resolution skills
  • Calm and empathetic approach to customer service
  • Passion for delivering outstanding customer service
  • Excellent organizational and time management skills

We offer a supportive and collaborative work environment, as well as opportunities for growth and development.