IT Trainer and Applications Specialist

4 weeks ago


Canberra, ACT, Australia Housing Industry Association Full time
About the Role

We are seeking an experienced IT Trainer and Applications Support Specialist to join our team at the Housing Industry Association (HIA). As a key member of our IT department, you will be responsible for providing technical support and training to our staff on HIA's core systems.

Key Responsibilities
  • Design, develop, and deliver training materials and programs for HIA's core IT systems.
  • Provide guidance and support to staff on IT-related queries and issues.
  • Work with the IT Service Helpdesk to resolve staff queries and provide technical assistance.
  • Manage key artefacts related to core 3rd party systems managed by HIA IT Services.
Requirements
  • Excellent written and verbal communication skills, with the ability to articulate complex technical concepts in simple terms.
  • Experience in developing and executing training strategies and best practice learning principles.
  • A focus on delivering exceptional customer service and continuous improvement.
About Us

The Housing Industry Association (HIA) has been proudly representing the Australian housing industry for over seventy-five years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creating real change, providing quality services at the lowest possible cost, and working with the sector to maintain high standards.



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