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Senior Branch Manager

2 months ago

Australia Uplift Recruitment Pty Full time

About the Role: As a Senior Branch Manager with Uplift Recruitment Pty, you will oversee operations across multiple locations, supporting the State Manager to ensure service excellence, cost management, and efficient branch performance. You'll split your time between team management, driving operational efficiencies, and enhancing client service, with each area representing roughly 30% of your focus.

Key Responsibilities:

  • Team Leadership: Lead and manage your team to foster engagement, drive staff retention, and support ongoing development.
  • Operational Efficiency: Implement strategies to meet KPIs, ensuring cost efficiencies and smooth operations across all branches.
  • Client Service Excellence: Maintain high standards of client service to ensure satisfaction and differentiate the business in the market.

What You'll Bring:

  • Leadership Skills: Proven experience leading teams, with strong communication skills and the ability to engage and motivate staff.
  • Process Improvement: A focus on continuous improvement within logistics operations, driving innovation and efficiency across the network.
  • Customer Service Focus: A commitment to delivering exceptional client service that leaves a lasting impact.

Ideal Candidate:

  • Experience: 2+ years within a rental vehicle or fleet organisation, and 3+ years in a leadership or customer service role. A background in credit hire, logistics, or operations would be a great fit.
  • Skills: Strong leadership, communication, and problem-solving abilities, particularly in a fast-paced environment.
  • Growth Mindset: A proactive approach to process improvements and business development.

Perks & Benefits:

  • Flexible Working Hours: With some on-call responsibilities.
  • Commissions: Up to $1250 per month.
  • Additional Benefits: 12 weeks paid parental leave, charity leave, Employee Assistance Program (EAP), and two days of free car hire annually.
  • Career Growth: Opportunities to progress into senior leadership roles within the business, such as National Technical Manager or State Manager.

Location: NSW, reporting directly to the State Manager.