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Senior Manager
2 months ago
The Senior Manager – Debt Collection Agencies (DCA) plays a pivotal role in Transurban's mission to enhance road safety, intelligence, and sustainability. This position is responsible for managing national Debt Collection Agencies (DCAs) partnerships, overseeing Transurban's debt collection processes, and ensuring compliance with regulatory obligations.
Key Responsibilities- Debt Collection Strategy: Develop and implement effective debt collection strategies to optimize revenue recovery and efficiency.
- Operational Oversight: Provide daily oversight of DCA operations, ensuring compliance with regulatory requirements and company policies.
- Team Management: Lead a team of debt collection specialists, providing coaching, feedback, and performance management to ensure team members meet their objectives.
- Financial Management: Manage debt collection and legal budgets, ensuring accurate forecasting and reporting.
- Process Improvement: Continuously identify opportunities for process enhancements, implementing changes to maximize revenue and efficiency.
- Collections Operations Experience: Proven experience in collections operations leadership, gained in a banking and financial services environment.
- Subject Matter Expertise: In-depth knowledge of collection practices and regulatory obligations.
- Leadership Skills: Proven ability to lead complex operational teams, manage change, and enhance operations.
- Financial Acumen: Excellent numerical accuracy and attention to detail, with the ability to develop innovative solutions.
- Flexible Working Arrangements: A range of flexible working and leave options, including the option to purchase additional leave.
- Learning and Development: Opportunities to support your career interests and enhance your skills.
- Health and Wellbeing: Access to health and wellbeing support, including Headspace and our EAP program.
- Share Offers and Insurance Benefits: Competitive share offers and insurance benefits.
- Community Give-Back Programs: Opportunities to participate in community give-back programs and paid volunteer days.