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Experienced Automotive Service Consultant
2 months ago
About Signature Staff Pty Ltd
Signature Staff Pty Ltd is a distinguished mechanical service provider dedicated to delivering high-quality products and outstanding customer care. We foster an inclusive environment that values diversity and provides avenues for continuous training and professional advancement to support your career goals. Our workforce engages in both professional development and social activities.
Position Summary:
We are seeking a proficient and enthusiastic Senior Service Advisor. This position entails collaborating within a team of three, including a secondary service advisor and a parts interpreter, while reporting directly to the owner.
Key Duties:
- Conduct general administrative responsibilities and data entry as required.
- Coordinate customer appointments, ensuring comprehensive details regarding their concerns are collected.
- Guarantee that job cards are filled out completely and accurately.
- Delegate tasks to appropriate technicians and optimize workshop resources to prioritize effectively.
- Monitor job progress to ensure timely completion and recommend additional services that can be performed on the same day.
- Keep clients updated on the status of their vehicles.
- Source parts from suppliers nationwide, comparing prices to secure optimal deals.
- Advise and schedule repairs ahead of the next service interval.
- Prepare customer accounts, provide estimates, and inform clients about necessary additional work.
- Follow up with clients to promptly arrange quoted services.
- Act as the primary contact for both customers and suppliers.
About You:
- Strong commitment to exceptional customer service and a solid work ethic.
- Ability to thrive under pressure and manage various priorities effectively.
- Excellent organizational and time management skills.
- Consistently high performer who takes pride in their work and strives for excellence.
- Possession of a current C Class Driver's Licence.
- A genuine passion for the automotive sector.
Benefits:
- An inclusive and diverse workplace culture.
- Competitive salary based on experience, up to $90k.
- Opportunities for ongoing training and professional growth.
- Regular team lunches on Fridays.
- Social gatherings, including outdoor activities.
If you are a dedicated professional with a strong passion for the automotive industry and exceptional customer service abilities, we encourage you to consider this opportunity to become part of our dynamic team and further your career.
Please note: This position is available to Australian Citizens or Permanent Residents only. We are unable to accommodate those on a working holiday visa or those seeking sponsorship.
